Help
Print This Page
Information for Candidates
On this page, find out what we do, our strategic priorities, how we work to achieve them and how we measure our performance.
Our 
Candidate Brief (3.9Mb)
is available to download from the Related Documents menu on the right-hand side of the page and contains lots of useful information on ELEXON.
ELEXON's Mission
Our Mission is to ‘deliver the Balancing and Settlement Code effectively,
efficiently and economically for the benefit of our customers’. Our customers
are at the centre of our business and we make it our priority to deliver the
best services we can to them.
What services does ELEXON provide?
The specialist services we deliver for our customers include:
- Running the day-to-day financial settlement of the wholesale electricity market.
- Managing changes to the systems and processes of settlement.
- Providing assurance that the BSC arrangements work; and
- Supporting the governance arrangements of the BSC.
Find out more on the New to the Electricity Industry page.
What are ELEXON’s strategic priorities?
- Being excellent at what we do
- Being customer focused
- Being dynamic, agile and open to change.
Each year we draft our 
Business Plan (1.6Mb)
which is published for industry consultation. In it, we describe how we intend to achieve our strategic priorities through key corporate initiatives and major projects.
How do we measure our performance?
In 2007, ELEXON was awarded Committed to Excellence status by the European Foundation for Quality Management (EFQM). ELEXON is using the EFQM Excellence Model to help us achieve our aim of business excellence and to provide a framework for measuring our performance.
Each year we conduct a Customer Satisfaction Survey using the results to drive improvements in our operations, and to respond to customer compliments, complaints and requests. The results are available in the Publications section.