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Information for Candidates
On this page, find out what we do, our strategic priorities, how we work to achieve
them and how we measure our performance.
Our
Candidate Brief (1.6Mb)
contains lots of useful information on ELEXON.
ELEXON's Mission
Our Mission is to ‘deliver the Balancing and Settlement Code effectively, efficiently
and economically for the benefit of our customers’. Our customers are at the centre
of our business and we make it our priority to deliver the best services we can
to them.
What services does ELEXON provide?
The specialist services we deliver for our customers include:
- Running the day-to-day financial settlement of the wholesale electricity market;
- Managing changes to the systems and processes of settlement;
- Providing assurance that the BSC arrangements work;
- Supporting the governance arrangements of the BSC; and
- Providing training on aspects of the BSC.
Find out more on the What Does ELEXON Do?.
What are ELEXON’s strategic priorities?
- Being excellent at what we do
- Being customer focused
- Being dynamic, agile and open to change.
Each year we draft our
Business Plan (659Kb)
which is published for industry consultation. It describes how we intend to
achieve our strategic priorities through key corporate initiatives and major projects.
How do we measure our performance?
In 2007, ELEXON was awarded Committed to Excellence status by the European Foundation
for Quality Management (EFQM). ELEXON is using the EFQM Excellence Model to help
us achieve our aim of business excellence and to provide a framework for measuring
our performance.
Each year we conduct a Customer Satisfaction Survey using the results to drive improvements
in our operations, and to respond to customer compliments, complaints and requests.
The results are available in the
Publications section.