Print This Page
Contact Us
BSC Service Desk
Telephone: 0870 010 6950
Email: bscservicedesk@logica.com
The BSC Service Desk is open 24 hours a day, 7 days a week, and handles queries
relating to:
- Balancing Mechanism Reporting
- Central Data Collection
- Central Registration
- Energy Contract Volume Aggregation
- Funds Administration
- Market Domain Data
- Settlement Administration
- Supplier Volume Allocation
- Imbalance Settlement
- Supply competition in Great Britain
- BSC Releases
- General BSC Queries
|
Type of Incident |
Severity Level |
Initial response to customer |
Follow up response to customer |
Resolution |
|
Immediate, sustained or potential threat to ECVAA (its ability to receive and process contract notification and perform credit check) and BMRA (its ability to access and publish data) systems. |
1 |
10 minutes |
30 minutes |
Work around or resolution within 4 hours or as agreed by the client |
|
Immediate, sustained or potential threat to the settlement timetable and/or the output to or from the FAA service; and/or severe impact on the accuracy of settlement data input to and output of the settlement systems. |
2 |
10 minutes |
1 hour |
Work around or resolution within 1 working day or as agreed by the client |
|
Data request, minor data error, missing flows and any incident that is not of severity 1, 2 or 4. |
3 |
1 hour |
2 hours |
Work around or resolution within 5 working days or as agreed by the client |
|
General queries from BSC Parties and third parties. |
4 |
2 hours |
4 hours |
n/a |
Alternatively, BSC Parties can contact their dedicated
Operational Support Manager (OSM).
Modifications, Changes and Implementation
Please see the Lead Analysts page
in the Modifications, Changes and Implementation section.
Committees and meetings
Please see the relevant committee pages in the
BSC Panel, Committees and Groups section.
Press
For media and press enquiries, please contact Joanne Smalley, Corporate Communications
Manager:
Telephone: 020 7380 4369
Email: joanne.smalley@elexon.co.uk
General enquiries
4th Floor, 350 Euston Road
London NW1 3AW
Telephone: 020 7380 4100
Fax: 020 7380 0407
Email: communications@elexon.co.uk
ELEXON’s offices are located in central London. Refer to the
location map for further directions.