Contact Us

General enquiries

4th Floor, 350 Euston Road
London NW1 3AW
Telephone: 020 7380 4100
Fax: 020 7380 0407
Email: communications@elexon.co.uk

ELEXON’s offices are located in central London. Refer to the location map for further directions.

BSC Service Desk
Telephone: 0870 010 6950
Email: bscservicedesk@logica.com

The BSC Service Desk is open 24 hours a day, 7 days a week, and handles queries relating to:

How quickly will my call be handled?

Type of incident	Severity level	Initial response to customer	Follow up response to customer	Resolution
Immediate, sustained or potential threat to ECVAA (its ability to receive and process contract notification and perform credit check) and BMRA (its ability to access and publish data) systems.	1	10 minutes	30 minutes	Work around or resolution within 4 hours or as agreed by the client
Immediate, sustained or potential threat to the settlement timetable and/or the output to or from the FAA service; and/or severe impact on the accuracy of settlement data input to and output of the settlement systems.	2	10 minutes	1 hour	Work around or resolution within 1 working day or as agreed by the client
Data request, minor data error, missing flows and any incident that is not of severity 1, 2 or 4.	3	1 hour	2 hours	Work around or resolution within 5 working days or as agreed by the client
General queries from BSC Parties and third parties.	4	2 hours	4 hours	n/a

Alternatively, BSC Parties can contact their dedicated Operational Support Manager (OSM).

Modifications, Changes and Implementation

See the relevant page in the Change section for lead analyst and release manager contacts.

Committees and meetings

Please see the relevant committee pages in the Governance and Change section.

Press

For media and press enquiries, please contact Matthew Moore, Communications Content Advisor:

Telephone: 020 7380 4317
Email: matthew.moore@elexon.co.uk