Awards and Standards

Excellent Customer Service

As part of our commitment to delivering excellence service to our customers, we’ve joined the Institute of Customer Service to help us develop customer focus across the company. The Institute of Customer Service is the professional body for customer service. Its main purpose is to lead customer service performance and professionalism.

The ICS defines national professional and occupational customer service standards and facilitates customer service awards and qualifications. Some of our staff are working towards the ICS Professional Qualifications.

Committed to Excellence

In 2007, ELEXON was awarded Committed to Excellence status by the European Foundation for Quality Management (EFQM). ELEXON is using the EFQM Excellence Model to help us achieve our aim of business excellence in delivering our mission and attaining our vision. We are now part of a community of at least 30,000 organisations that are using the model to improve their business. Research shows that organisations with a business excellence approach obtain significant benefits – included amongst many, efficiency, effectiveness and reliability, customer satisfaction, improvement in financial performance, enhanced innovation, improved ideas generation and employee satisfaction and involvement.

What is the Business Excellence Model?

The Business Excellence Model is a framework that, when applied within an organisation, can help to focus thought and action in a more systematic and structured way. Thorough and consistent use of the model can lead to measurable ‘best in class’ performance levels.

The model can be used:

• to continually self-assess, as the driver of continuous improvement
• as a basis for designing and managing a business performance measurement system
• to benchmark against other like-minded organisations and
• as a base for the whole culture of the organisation

For further information please visit the British Quality Foundation website, or the European Foundation for Quality Management website.

Excellence in Project Management

ELEXON is committed to delivering high standards in project management, and the continual development of our project management professionals. We are Corporate Members of the Association of Project Management (APM), the largest independent professional body for Project Management in Europe. The aim of the APM is to develop and promote best practice project management.

Corporate Membership allows ELEXON to continually develop our project management capability, help align staff development programmes with best practice in the profession, and keep our project management community up to date with the latest thinking. It also means that we have signed up to the APM Code of Professional Conduct.

APM is an influential member of the International Project Management Association (IPMA), giving international recognition to both APM membership and qualifications.

RNIB

Our website has been checked and accredited as accessible by the Royal National Institute of Blind People.

Please see our Accessibility page for more information.