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Privacy Policy
ELEXON Ltd (referred to as "us" "we" or "our")
is committed to respecting your privacy and we recognise our
responsibility to keep any personal information that you
provide confidential at all times. We will do our utmost
to comply with all applicable data protection and privacy laws.
You can visit www.elexon.co.uk ("Website") without
disclosing any personal information about yourself.
We have provided this Privacy Policy statement to help you
understand how we collect, use and protect your personal
information when you visit the Website. We wish to help you
make informed decisions, so please take a few moments to read
the sections below and learn how we may use your personal
information.
For the purposes of this Privacy Policy statement, "ELEXON"
means ELEXON Ltd and your ‘personal information’
means information which identifies you as an individual or from
which your identity can be reasonably ascertained.
This notice should be read in conjunction with the Terms and
Conditions of use for the Website.
Personal Information Collection
We endeavour to collect and use your personal information
only with your knowledge and consent. We typically collect
personal information when you use services, make customer
enquiries, register for information or other services, or when
you respond to communications from us (such as questionnaires
or surveys).
The type of personal information we may collect could
include, for example, your name and postal address, date of
birth, gender, telephone and fax numbers, email address, and
other information collected on registration or through
surveys.
How Your Information Is Processed ("Purposes")
If you choose to provide us with personal information, your
personal information will be processed for the following
Purposes:
- processing any of your requests for information;
- in support of the intended purposes stated at the time at
which it was collected, and where applicable, subject to any
preferences indicated by you; and
- to the extent that we are required or authorised by law
to do so.
We may also use your personal information to keep you
informed of our services, events and other general matters. If
you do not wish to be contacted for these purposes, please let
us know by using the contact details in ”Your Rights In
Relation to Your Information”.
To Whom Will Your Information Be Disclosed
("Recipients")?
We will not sell or share your personal information with
third parties except in the following circumstances:
Where your information may, for the Purposes, detailed above, be
disclosed for processing to:
- selected ELEXON employees;
- Third party service providers who use your personal
information to provide services to us ("Service Providers");
and
- Auditors or contractors or other advisors auditing any of
our business processes ("Third Parties").
Any processing performed by ELEXON, Service Providers or
Third Parties will be governed by a data processing agreement
in the form required, by law preserving any and all of your
statutory data protection rights.
Your Rights In Relation to Your Information
You can write to us at any time to obtain a copy of your
information and to have any inaccuracies corrected. Where
appropriate, you may have your personal information erased,
rectified, amended or completed. Please write to:
ELEXON Ltd
4th Floor
350 Euston Road
London
NW1 3AW
Telephone: +44 (0)20 7380 4100 (Main Switchboard)
Facsimile: +44 (0)20 7380 0407 (Main Fax)
Email: communications@elexon.co.uk
Please quote your name and address. We would be grateful if
you could also provide brief details of the personal
information of which you would like a copy or which you would
like to be corrected (this helps us to more readily locate your
data).
We will require proof of your identity before providing you
with details of any personal information we may hold about you.
We will charge £10 to cover the administration costs
involved in providing you with a copy of your personal
information.
Information Security
Please be aware that communications over the Internet, such
as emails/webmails, are not secure unless they have been
encrypted. Your communications may route through a number of
countries before being delivered - this is the nature of the
World Wide Web. ELEXON does not accept responsibility for any
unauthorised access or loss of personal information that is
beyond our control.
We believe we have appropriate policies, rules and technical
measures to protect the personal information that we have under
our control (having regard to the type and amount of that data)
from unauthorised access, improper use or disclosure,
unauthorised modification, unlawful destruction or accidental
loss.
All our employees and data processors that have access to,
and are associated with the processing of your personal
information, are obliged to respect the confidentiality of our
visitors' information.
We ensure that your personal information will not be
disclosed to government institutions or authorities except if
required by law or when requested to by regulatory bodies or
law enforcement organisations.
Cookies
Please note that when you register and “log in” to our Website we will use cookies.
A cookie is a small amount of data, which often includes an
anonymous unique identifier, which is sent to your browser from
a web site's computers and stored on your computer's hard
drive. ELEXON may set and access ELEXON cookies on your
computer.
Each web site can send its own cookie to your browser if
your browser's preferences allow it, but (to protect your
privacy) your browser only permits a web site to access the
cookies it has already sent to you, not the cookies sent to you
by other sites.
Choices about Cookies
You can configure your browser to accept all cookies, reject
all cookies, or notify you when a cookie is set. (Each browser
is different, so check the "Help" menu of your browser to learn
how to change your cookie preferences).
If you reject all cookies, you will not be able to use
ELEXON products or services that require you to "log in," and
you may not be able to take full advantage of all offerings.
However, many ELEXON on line services do not require that you
accept cookies.
ELEXON's Practices Regarding Cookies
ELEXON uses its own cookies for a number of purposes,
including to:
- Access your information when you "log in", so that we can
provide you with customised content;
- Record your email address, used to “log in”,
so you don’t have to re-enter it for each visit;
and
- Require you to re-enter your ELEXON password after a
certain period of time has elapsed to protect you against
others accidentally accessing your account contents.
All information stored in our cookies is encrypted.
Use of Your Personal Information Submitted to Other
Websites
We cannot be responsible for the privacy policies and
practices of other Websites even if you accessed the third
party Website using links from our Website or you linked to our
Website from a third party Website.
We recommend that you check the policy of each Website you
visit and contact the owner or operator of such Website if you
have any concerns or questions.
Privacy Support
We reserve the right to amend or modify this Privacy Policy
Statement at any time and in response to changes in applicable
data protection and privacy legislation. In the event the
Purposes for processing change, then we will notify you as soon
as practicable and seek your consent where such notification
relates to a new additional purpose for processing.
If you have any enquiry about our data protection and
privacy policy or practices, please write to:
ELEXON Ltd
4th Floor
350 Euston Road
London
NW1 3AW
Telephone: +44 (0)20 7380 4184 (Main Switchboard)
Facsimile: +44 (0)20 7380 0407 (Main Fax)
Email: communications@elexon.co.uk