We have been very diligent about how we handle the COVID-19 pandemic and the impact it has had on staff and the industry.

Our approach has been a proactive one, whilst also taking into consideration Government advice. This page will detail what measures and guidance are currently in place.

Current COVID-19 guidance

A hand holding a mask and carry case by a desk

Working remotely

All Elexon colleagues have been working remotely since 13 March. Whilst remote working has been working well, we have been considering how and when we can re-open the office and what changes will be needed to working arrangements. We have been considering Government guidance and the views of colleagues who work for Elexon.

The closure of the office has so far not resulted in any issues to our services. However, we remain vigilant and continue to monitor the situation closely.

Meetings at Elexon

We have decided that we will not be re-opening the Elexon office to external visitors, save in exceptional circumstances, until at least May 2021, we will therefore continue to hold all meetings, committees and workgroups virtually. This was decided after viewing the feedback and results from an internal and external survey.

We have created a set of principles to be followed when holding online meetings. These principles will be highlighted at the beginning of each meeting to hopefully improve your virtual meeting experience.

Business as usual

Consistent with the general advice of Ofgem, we are working as normal, delivering our full range of services under the Balancing and Settlement Code, the Capacity Market and the Contracts for Difference schemes.

Staying COVID-19 secure

We have already put measures in place to protect all staff when they eventually return to the office.

We have complied with the government’s guidance managing the risk of COVID-19. Below are the five steps we have undertaken towards a safer work environment

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here
  • We have cleaning, handwashing and hygiene procedures in line with guidance
  • We have taken all reasonable steps to help people work safely from a COVID-19 Secure workplace or work from home
  • We have taken all reasonable steps to maintain a 2m distance in the workplace
  • Where people cannot keep 2m apart we have ensured at least a 1m distance and taken all the mitigating actions possible to manage transmission risk

Ongoing assessment of the office environment

As part of our ongoing efforts to manage our office environment during the COVID-19 pandemic we have undertaken reviews of our facilities and office processes to ensure we are providing a safe working environment for our staff and for any visitors to the London office.