Looking Back
Highlights of 2018/19 business
strategy implementation
In 2018/19, we continued to proactively support and contribute to the ongoing energy market transformation. So, in addition to delivering and evolving the BSC effectively, efficiently and economically, we built on our industry-leading service culture for the benefit of consumers and market participants.
Highlights: 2018/19 Financial Year
We will provide a full overview of the 2018/19 financial year and all activities in our Annual BSC Report, which will be published by the end of June 2019. Meanwhile, we provide highlights for 2018/19 against each of our Strategic Priorities: Delivery, Improvement, Customer focus and Capability.
2018/2019 Delivery
Enhance and evolve our services to support industry changes and development of the energy market
ELEXON’s Market Entry Support team have been miles above the industry standard in their interaction with us.
Actively manage our services to ensure that we deliver in a reliable, economic and efficient way
EU Developments
P344, Project TERRE (Trans European Replacement Reserves Exchange) was approved in August 2018 for implementation in February 2019 BSC Release
Data publication (BMRS)The BMRS is the primary channel for providing operational data relating to Great Britain’s Electricity Balancing and Settlement arrangements, as well as REMIT and European Transparency Regulation data.
Figure 01
Most popular APIs
- System prices
- REMIT
- Generation by fuel type
- Gate closure data (Final Physical Notifications
- FPNs, Maximum Export/Import Limits-MEL/MIL)
1235
Average daily users
Global Reach
Top Countries:
- United Kingdom
- United States
- Denmark
- Netherlands
- Germany
- Ireland
Average daily downloads (API hits) and data volume (GB)
Data publication
- Results are consistently high for the second year
- We have further improved on all key indicators in 2018
- ‘Provision of support’ is lcose to 100%. See figure 01.
Supporting Ofgem and customers through SoLRs
We remained committed to supporting Ofgem, the industry and customers through the unprecedented levels of Supplier of Last Resort (SoLR) events in 2018/19.
Ofgem’s code administrators’ performance survey findings
ELEXON’s satisfaction rating further increased in Ofgem’s second cross-code administrators’ performance survey, with 86% of those being surveyed satisfied or very satisfied with the services and support. See figure 02
Figure 02
Ofgem's code administrators' performance survey, 2018
86
%
Are satisfied or very satisfied
with ELEXON's service (nearly
50% are very satisfied)
2018/19 Improvement
Enhance and evolve our services to support industry changes and development of the energy market
Performance Assurance Framework(PAF)
- Plain English: Easy to read and techniclaly correct
- Flexible/applicable to difference situations
- AccurateL at minimising the errors in settlement
We developed a new Risk Evaluation Methodology which provides a forecast impact in financial terms, and a new risk register with fewer risks and enhanced information about them to support risk mitigation. See figure 03
Acting on feedback
We continued to make improvements to our website and teleconferencing facilities to enable wider participation in workgroups and meetings.
BSC Sandbox
Implemented in August 2018, ELEXON’s BSC Sandbox can enable innovative products and services to enact trials of new business models and services with end customers
Multiple provider white paper
In April 2018 ELEXON published a white paper ‘Enabling Customers to Buy Power from Multiple Providers’ which offers a practical solution to adapting BSC central services to support individual customers buying electricity from more than one supplier. See figure 04
Digital market management
We launched a new process and selfservice platform for market entry, exit and registrations.
- Deliver registration requirements for P344 (TERRE)
- Remove manual entry and duplication of data capture
2018/19 Customer focus
Improve the customer experience and develop richer customer relationships
Helping BSC Parties operate efficiently
An Operational Support Manager (OSM) is an assigned prime contact for a BSC Party. They guide new and existing parties through the requirements to successfully fulfil their obligations under the BSC.
- Rigorous on-boarding for operational obligations
- Regular touchpoints to help keep on top of requirements
- A comprehensive programme of training and bespoke advice
- Monthly reports, calls and visits
Regular communications touchpoints
ELEXON has proactively changed and adapted its operational services to support a significant number of new market entrants which may have little or no prior experience in the energy markets. See figure 05
We are extremely happy with the continued support from the market entry team.
Guiding BSC parties through market change
We have hosted a number of events and forums to guide parties through the ongoing and upcoming market changes.
- Industry days on smart meter roll out
- Industry days on TERRE implementation
- Stakeholder event on Half-Hourly settlement consultation
- ‘Introducing ELEXON’ seminars.
Market Entry Support
We assisted a wide range of new energy industry participants and technology providers through our education and advice on market entry requirements.
Cross-code work on changes
We worked with National Grid and Energy Networks Association to develop a European Network Codes (ENCs) implementation plan which supports BSC Parties in managing the changes that these Network Codes and EU Guidelines have introduced.
We also work with all code governance bodies through code adminstration code of practice (CACOP)
Capability
Develop our service capabilities to enable industry to benefit from our experience
Holistic
We believe end-to-end service is an essential pre-requisite for effectively coordinating the implementation of industry strategic change. See figure 06
Meter-to-Bank Process We administer the BSC – rules governing the ‘meter to bank’ process, including imbalance prices calculation every half hour, and Contracts For Difference (CFD) and Capacity Market (CM) payments.
Sharing knowledge and Best Practices
We are committed to sharing our best practices and learning from other industries to improve our delivery capabilities. Our stakeholders are asking for additional support from us on the ongoing and new market initiatives and we are happy to share our knowledge.
Support to the energy market reforms
Over the last years ELEXON has provided support to government and Ofgem in reforming the energy markets and central arrangements.
- Leading on Half-Hourly Settlement and Target Operating Model design for Ofgem
- Opening up Balancing Mechanism for new market participants
- Contributing to the Faster Switching Programme.
- Feeding into other codes administrators’ work to ensure the ‘whole system’ approach
- Contributing to Government and Ofgem taskforces on Energy Data and EV Energy
We are proud to receive a Silver Investor in People accreditation, which serves as a testament to our continued efforts to develop our people
