Our corporate policies are reviewed on a regular basis to maintain high standards of corporate governance and ensure we are compliant with legal requirements.
Complaints Handling Policy
Elexon seeks to maintain and enhance its reputation of providing our customers and stakeholders with a high quality service. We value complaints as they help us to improve our customer service. We are committed to being responsive to the needs and concerns of our customers by resolving their complaint as quickly as possible.
This policy has been designed to provide guidance to our customers on how Elexon receives and manages complaints. We are committed to being consistent, fair and impartial when handling any complaint.